Developed a cloud native application with built-in process bots
The client is a large aggregator of short stay (serviced) apartments with the focus to provide seamless booking experience with the promise that the traveler will experience the stay exactly per expectation each and every time.
Engineered the power of omni-channel to deliver seamless experience
Challenge
- The client wanted to provide a seamless & omnichannel booking and stay experience across all platforms – mobile & web
- Need of in-built automation to ensure low cost of operations
- Wanted a technology partner with deep capability in developing cloud native applications along with automation mindset
Solution
- Trisys partnered with the client to bring the best of cloud native tools and technologies so that application is scale up and down based on demand
- Engaged ioS and android mobility experts to ensure that customer centricity is well defined
- Architected the application with automation mindset. Various processes like pricing, booking, apartment delisting etc and workflows like approvals, reminders etc were automated
Benefits
Relevance
With an intuitive, fact checked and ease of booking user experience, the client was able to stay competitive and attract new customers in this crowded hospitality industry
Resilience
With cloud native development, the application enabled the client to scaleup from 8 properties to 250 properties with 3000+ room inventories and 30,000+ satisfied customers.
ROI
With built-in automation features along with auto scaling cloud infrastructure costs, the client is able to manage its operational costs in sync with demand. Currently, Trisys is providing the enhancement and support services.